OUR CUSTOMER SERVICE INBOX IS MANAGED MONDAY THROUGH FRIDAY DURING BUSINESS HOURS.
1 Online Orders
1.1 What payment methods do you accept?
We accept Visa, MasterCard, and Pay Pal. Visa Debit and MasterCard Debit are also accepted if you have enabled these services with your financial institution.
1.2 What is your return policy?
Refunds are available within 7 days of notification with receipt for defective products and products not working that have been confirmed tested. Store Credits will be issued for all other product returns. Refunds and Store Credits will be processed within 4 business days.
1.3 Why was my order canceled?
Due to the unique nature of our products and shared inventory in-store and online, sometimes an item ordered is out of stock. You will receive an e-mail notification and a refund if an item in your order is unavailable.
1.4 Where can I pick up my item?
Your items can be picked up from the Thunder Bay ReStore located at 660 Squier St.
1.5 When can I pick up my item?
You will receive an e-mail notification with pick-up instructions, including store location and hours after your order has been processed. Orders placed online must be picked up from their distribution location within 7 days. Please wait for your "Ready for Pick-Up" e-mail to arrive prior to heading to the store.
1.6 Who can pick up my order?
We have recently made some changes to better protect our ReStore customers.
All orders must be picked up by the person who placed the order. Please be prepared to show a government-issued photo ID upon pick-up, and disclose your order number.
If you require special accommodation or a commercial enterprise will be picking up the order, please call (807) 345-5520 prior to heading to a ReStore location to discuss additional options.